Complaints Procedures
Energy Complaints Procedure.
The best way for us to resolve your complaint quickly is to call us on 0113 447 0322 and speak to one of our Customer Care advisors. If you can’t call us, you can e-mail.
No matter how you get in touch, we’ll need a few things from you:
Step 1
Letting us know
Our Customer Care advisors are empowered to resolve complaints on the first call whenever they can. If you’ve written to us, we might need to contact you by phone for more information before we look into your complaint. Sometimes, we’ll need to speak to a third party before we can resolve your complaint, but we’ll always keep you updated on progress*.
We’ll always try and resolve your complaint at the first point of contact. To resolve we’ll:
Step 2
Trouble resolving your complaint
If your complaint is passed to our customer care team, one of them will acknowledge your complaint and complete a full review. Further investigation may be needed but you’ll be kept updated every step of the way.